Commuter Information Systems | RailCorp
Provision of timely, reliable and consistent service information is integral to successfully operating a passenger railway. RailCorp sought improvement in provision of passenger information. Passenger information must also be accessible to all passengers under New South Wales and Commonwealth policies and legislation.

 

Capital Insight’s engagements included a Value Management Study and economic appraisal for continued improvements in passenger information at CityRail stations,  through rolling out computer-based systems to all CityRail stations.

 

Capital Insight also undertook financial and economic appraisals of a staged approach to continued implementation of the Station Passenger Information System Program on the East Hills and Illawarra lines, and on the North Shore and Northern lines, as well as provision of information infrastructure that would allow audio announcements of train service information to be made from centralised locations at 84 outer metropolitan stations.

 

Through these engagements, Capital Insight has analysed the degree of compliance with the Disabilities Discrimination Act, and the infrastructure options that most cost-effectively meet passengers’ information needs.