Service reviews and program reviews are usually commissioned to assess how effectively organisations or programs deliver intended outcomes, often in an environment of change.

Service and program reviews are particularly valuable for analysing and re-aligning resources such as workforce and assets to maintain optimum business performance.  This can be particularly critical for businesses with high staffing levels and variable skill mixes. 

Capital Insight staff have worked with a variety of organisations to review business strategy, industry trends and benchmarks to assist in identifying performance improvements and business unit reorganisation. Clients have included NSW RTA, NSW Area Health Services, National Healthcare Alliance, NSW Dept of Commerce and Australian Red Cross Blood Service. 

Capital Insight staff can provide a comprehensive and detailed review and report with recommendations for enhancing performance and addressing shortfalls, including such factors as client/customer access and participation, demand assessment, optimal throughput and critical mass, assessment of service outcomes and service models, quality, safety and cost.